Troubleshooting can be very difficult and there are many different approaches and personal preferences. Also the chosen approach can even differ based on the situation.
Even though there is no troubleshooting process that is best in all situations, it is considered a good practice to troubleshoot in a structured manner.
This is why I’ve created a sample ICT troubleshooting flowchart in Visio for companies that:
- Have separate dedicated management teams for various IT disciplines like Windows, Linux/Unix, Database, Backup, Storage, Virtualization and Applications.
- Have both offshore and onshore IT personnel where all tickets are initially routed to the offshore team.
- Uses a ticketing system:
- To log events, incidents, changes, problems, etc.
- To route tickets to various disciplines.
- Use a CMDB.
- Use a change calendar.
Keep in mind that this is a sample troubleshooting flowchart that was only created to provide some structure or inspiration for troubleshooting.
I hope it is useful. If you have any ideas or suggestions, please leave a message.
PS: If you don’t have Visio, you can download Microsoft Visio Viewer 2013 from Microsoft.
Tags: flowchart, ICT, Microsoft, sample, Troubleshoot, troubleshooting, troubleshooting flowchart, Visio, Visio Viewer
One of the least favorite tasks of many administrators is to document. Good administrators also don’t want to manually do things when it can be automated. This is where Active Directory Topology Diagrammer (ADTD) can help to automate documenting your Active Directory environment.
Recently I have been working on a new Active Directory OU design and used the Active Directory Topology Diagrammer to create a Visio diagram for the AS-IS situation. I have to say it worked great. Keep in mind though that it will show the OUs and not any other containers.
Besides documenting AD OUs, the Active Directory Topology Diagrammer can document many other things as well. Take a look at the article “How To Use The Active Directory Topology Diagrammer” or play around with it yourself to see what it can do.
The tool can also be very helpful when:
- You’re in a new environment and need to get a quick overview of the Active Directory.
- When there’s no documentation available or when the available documentation is outdated.
- When you’re auditing the quality of documentation.
For more tools, take a look at my website: http://bjornhouben-web.sharepoint.com/Lists/Applications/Summary.aspx
Tags: Active Directory, Active Directory Topology Diagrammer, AD, ADTD, automate, automation, Diagram, document, document active directory, document AD, documentation, Microsoft, tool, Visio, Windows, Windows Server
In yesterday’s blog post I mentioned that I was looking forward to being upgraded to the new Office 365 in the next 4 weeks.
I did encounter an issue however that I was not able to open files on SharePoint using the desktop version of Office 2013. I kept on getting the message: “call us overprotective, but we need to verify your account before opening this document”. This never succeeded and I couldn’t modify my file using Office 2013. The Office Web App version was working fine though.
After googling around a bit, I found out that this was a common issue for people that are planned to be migrated (pre-upgrade). The solution/workaround for this issue is described here:
Office 365 pre-upgrade users cannot open or synchronize SharePoint files after the Office 2013: March 12, 2013 update is installed
Tags: call us overprotective but we need to verify your account before opening this document, Cloud, Excel, Microsoft, Office, Office 2013, Office 365, OneNote, Powerpoint, Public Cloud, Sharepoint, Sharepoint online, upgrade, Visio, Word
As I’ve mentioned in previous blog posts, Microsoft is working hard to get new and better versions of their software released as soon as possible.
Last week Microsoft announced that the Office 2013 suite reached released to manufacturing (RTM) including:
- Office 2013 for workstations (Outlook, Word, Excel, Powerpoint, Access, OneNote, Project, Visio)
- Server software (Exchange 2013, Sharepoint 2013, Project 2013, Lync 2013, Visio 2013)
- Cloud versions of the above mentioned software (Office 365).
The availability is dependent on the platform and your licensing type. More information about this can be found here:
http://blogs.office.com/b/office-news/archive/2012/10/11/office-reaches-rtm.aspx
I have to admit I didn’t expect them to reach RTM status already. I also hope that beta exams won’t be released anytime soon, because then I won’t have enough time to properly prepare 😦
Tags: Access, Access 2013, Cloud, Excel, Excel 2013, Exchange, Exchange 2013, Exchange online, Lync, Lync 2013, Lync online, Lync Server 2013, Microsoft, Office, Office 2013, Office 365, OneNote, OneNote 2013, OneNote MX, online service, Outlook, Outlook 2013, Powerpoint, Powerpoint 2013, Project, Project 2013, Project Online, Project Server 2013, Public Cloud, RTM, Sharepoint, Sharepoint 2013, Sharepoint online, Software, Visio, Visio 2013, Visio Server 2013, Word, Word 2013
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