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Tag Archives: Visio

Sample ICT troubleshooting process flowchart

Troubleshooting can be very difficult and there are many different approaches and personal preferences. Also the chosen approach can even differ based on the situation.

Even though there is no troubleshooting process that is  best in all situations, it is considered a good practice to troubleshoot in a structured manner.

This is why I’ve created a sample ICT troubleshooting flowchart in Visio for companies that:

  • Have separate dedicated management teams for various IT disciplines like Windows, Linux/Unix, Database, Backup, Storage, Virtualization and Applications.
    • Have both offshore and onshore IT personnel where all tickets are initially routed to the offshore team.
  • Uses a ticketing system:
    • To log events, incidents, changes, problems, etc.
    • To route tickets to various disciplines.
  • Use a CMDB.
  • Use a change calendar.

Keep in mind that this is a sample troubleshooting flowchart that was only created to provide some structure or inspiration for troubleshooting.

I hope it is useful. If you have any ideas or suggestions, please leave a message.

PS: If you don’t have Visio, you can download Microsoft Visio Viewer 2013 from Microsoft.

 
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Posted by on August 14, 2013 in ICT, Microsoft

 

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Create Active Directory Visio diagram automatically using Active Directory Topology Diagrammer ADTD

One of the least favorite tasks of many administrators is to document. Good administrators also don’t want to manually do things when it can be automated. This is where Active Directory Topology Diagrammer (ADTD) can help to automate documenting your Active Directory environment.

Recently I have been working on a new Active Directory OU design and used the Active Directory Topology Diagrammer to create a Visio diagram for the AS-IS situation. I have to say it worked great. Keep in mind though that it will show the OUs and not any other containers.

Besides documenting AD OUs, the Active Directory Topology Diagrammer can document many other things as well. Take a look at the article “How To Use The Active Directory Topology Diagrammer” or play around with it yourself to see what it can do.

The tool can also be very helpful when:

  • You’re in a new environment and need to get a quick overview of the Active Directory.
  • When there’s no documentation available or when the available documentation is outdated.
  • When you’re auditing the quality of documentation.

For more tools, take a look at my website: http://bjornhouben-web.sharepoint.com/Lists/Applications/Summary.aspx

 

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Office 2013 including Exchange, Lync and Sharepoint has been released to manufacturing (RTM)

As I’ve mentioned in previous blog posts, Microsoft is working hard to get new and better versions of their software released as soon as possible.

Last week Microsoft announced that the Office 2013 suite reached released to manufacturing (RTM) including:

  • Office 2013 for workstations (Outlook, Word, Excel, Powerpoint, Access, OneNote, Project, Visio)
  • Server software (Exchange 2013, Sharepoint 2013, Project 2013, Lync 2013, Visio 2013)
  • Cloud versions of the above mentioned software (Office 365).

The availability is dependent on the platform and your licensing type. More information about this can be found here:
http://blogs.office.com/b/office-news/archive/2012/10/11/office-reaches-rtm.aspx

I have to admit I didn’t expect them to reach RTM status already. I also hope that beta exams won’t be released anytime soon, because then I won’t have enough time to properly prepare 😦

 

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